FAQ

Promise™ Cold Brew Teas

Promise™ Cold Brew Teas bring together delicious flavors, an innovative brewing process, and a more sustainable packaging, all with the goal of helping to solve the water crisis where we buy our tea leaves.

What is cold brew tea, and how is it made?

  • Follows a cold, slow brewing process
  • Tea slowly steeped in cold water over time
  • Cold water develops smooth, delicate flavor accentuating the notes from the tea leaves
  • Uses more tea leaves than hot-brewed tea

What kind of tea leaves do you use?

Promise™ Cold Brew Teas use Ethically Sourced Hibiscus flowers and Black tea leaves.

Where do the tea leaves come from?

Promise™ Cold Brew Teas use tea leaves sourced from Kenya and Burkina Faso (Africa).

Can cold brew tea be consumed hot?

Yes. To consume hot, pour tea in your pot and heat up on the stove or place cold brew tea mug in the microwave. 

Are Promise™ Cold Brew Teas organic?

Our Hibiscus tea is USDA Organic certified. The Island Mango Black tea is Rainforest Alliance certified.

Are Promise™ Cold Brew Teas Non-GMO?

Yes, all our teas are Non-GMO certified.

Are Promise™ Cold Brew Teas gluten-free?

Our products are not formally certified as gluten-free, none of them contain gluten ingredients.

Are Promise™ Cold Brew Teas Products kosher?

All our products are Kosher-Dairy Certified.

Are the ingredients in Promise™ Cold Brew Teas considered natural?

Handcrafted in small batches, Promise Cold Brew teas follow a slow cold brewing process and use clean, all-natural ingredients. Our teas are sweetened naturally with the best-tasting part of the stevia leaf and have 5 calories or less.

Do Promise™ Cold Brew Teas contain dairy?

No, none of our teas contain dairy. They are considered vegan.

Do Promise™ Cold Brew Teas contain added sugar?

No. Our sweet teas are sweetened with Stevia.

How much caffeine do Promise™ Cold Brew Teas contain?

Our Hibiscus tea is caffeine free. Island Mango contains about 20- 30mg caffeine per 12 fl oz serving.

Are Promise™ Cold Brew Teas made in the USA?

Yes, all our products are brewed and bottled in the USA.

Have your products been made in a facility that also processes nuts?

Yes, but the line is cleaned and checked for any residue before processing the cold brew.

While the manufacturing facility isn’t considered peanut or tree nut free, we monitor for these allergens, and thoroughly clean manufacturing lines for any residue before processing our products.

How many Promise™ Cold Brew Teas can I consume each day?

While we don’t have specific recommendations at this time, we’re glad to share the caffeine content for our Promise™ Cold Brew Tea products, to use and consult with your healthcare provider for the best advice and guidance.

Can I consume your products past the “Use By” date?

We suggest using our products before the indicated Best When Used By date for the best flavor and quality. Usage past this date is at your own discretion.

Can children consume Promise™ Cold Brew Teas?

We recommend that parents check with their pediatrician for advice on the use of any caffeinated tea product in their child’s diet. While there are no standardized caffeine intake limits for children and adolescents, the American Academy of Pediatrics discourages the consumption of caffeine-containing sodas, energy drinks and coffee beverages in this population.

Storage instructions. Should I refrigerate Promise™ Cold Brew Tea Products?

The bag in box packaging allows consumers to enjoy fresh tasting cold brew tea on tap for up to two weeks after opening, when stored in the refrigerator.

Is the bag in box recyclable?

The paperboard of the carton is fully recyclable. Please discard the tea bag before recycling. The 1 gallon box has a smaller carbon footprint than traditional glass bottles

Describe your partnership with The Water Project.

We believe that everyone should have access to clean, safe-drinking water. Water is the foundation of life. But still today, all around the world, far too many people spend their entire day searching for it, with young girls and women among those who suffer the most and lose out on educational opportunities as a result. That’s why Promise™ partners with The Water Project to provide water for people in Sub-Saharan Africa who suffer from a lack of access to clean water and proper sanitation. Our contributions through The Water Project go to communities in the same regions that grow and harvest our tea leaves.  Our promise is that purchases of our products truly can help change lives around the world.

How much money do you donate to The Water Project?

1% of the Net Sales of each Product is donated to The Water Project to support projects that provide clean drinking water to communities in Sub-Saharan Africa.